FAQs

Call +852 96915375 or email kinopayment@outlook.com. We confirm orders on the phone number or email you leave at checkout.

Add pieces to your cart and complete the checkout form with your name, phone, email if you have one, and shipping address. We then call or email you to confirm stock and payment. There is no online card checkout.

Enter WELCOME10 on the checkout page for 10% off your first order. The discount applies to merchandise only.

Call +852 96915375 or email kinopayment@outlook.com as soon as you can. If the parcel has not been packed, we can usually change or cancel it.

After we confirm your order by phone or email, we share payment instructions. Bank transfer is the default. Card payment can be arranged on that call.

Payment is due after we confirm stock and shipping, and before the parcel leaves.

Yes. Tracked shipping is included on every order.

We ship internationally from Hong Kong. Delivery windows depend on destination and customs. We give an estimate on the confirmation call.

We send the tracking number by phone, email, or text once the parcel is handed to the carrier.

Eligible unused items can be returned or exchanged within 60 days. Call or email us first so we can issue a return reference. Buyer is responsible for return shipping unless the item arrived damaged or incorrect.

Solid hardwoods such as black walnut, cherry, beech, and rosewood, with a natural oil finish. Interiors may use suede or velvet lining.

Dust with a dry soft cloth. Avoid standing water and strong sun. A drop of wood oil restores a dry surface.

Checkout details stay in your browser on this device so you can review the order. A copy of the request is also sent to kinopayment@outlook.com. We use the phone number and email you provide only to confirm and ship your order.